Hi. I’m Scott. I work across product design, business analysis, UX research, and operations to turn complicated business problems into products, processes, and systems that people can actually use. I use AI and automation where they can accelerate the work and amplify good judgment.
Product / UX / Business Analysis
Understand deeply. Use the right tools—including AI. Build what matters.
Exploring the next chapter.
SELECTED WORK
BUSINESS ANALYSIS · OPERATIONS
Building the Systems Behind a High-Performing UX Organization
Creating the operational foundation behind a growing UX organization: vendors, software licensing, onboarding, enablement, process improvement, and cross-functional relationships.
PRODUCT DESIGN · BUSINESS ANALYSIS
Tax Data Processor
Designing a highly configurable pre- and post-processing utility that transformed incomplete enterprise financial data into the tax-sensitive information required for accurate calculation.
ACCESSIBILITY · PROGRAM LEADERSHIP
Building Awareness, Process, and Capability at Scale
Helping establish the processes, vendor relationships, training, and organizational awareness needed to make enterprise software more accessible and accessibility work more sustainable.
PRODUCT ANALYTICS · PRODUCT IMPROVEMENT
Turning Product Usage Data into Better Decisions
Instrumenting cloud software to understand real user behavior, partnering with legal on privacy, and using behavioral trends, anomalies, and adoption patterns to improve the product.
HOW I WORK
Take ownership. Remove friction. Build trust. Create momentum.
When I’m out riding my road bike, I’m always struck by how much debris—and how many nails—end up in the road. I stop and pick up what I can, especially the nails, for obvious reasons. I tend to approach work the same way: if I see a problem I can fix or an obstacle I can remove, I try to take care of it, right then and right there.
In DesignOps, I used to say: “If designers are doing something other than designing, I should be asking whether I can take it off their plate.” My job in operations was to smooth out friction, clear obstacles, and handle the work around the work so designers could focus on what they were there to do.
Strong work depends on strong relationships. I’ve learned that trust makes it easier to ask difficult questions, find the right expertise, resolve ambiguity, and make decisions together. Good relationships aren’t separate from the work— they’re part of how the work gets done.
I try to bring clarity, remove friction, and help teams make progress. Sometimes that means solving a problem directly; sometimes it means asking the right question, connecting the right people, or simply getting out of the way.
EXPERIENCE
Enterprise UX organization
Research leadership, customer insight, usability testing
Complex enterprise tax software and product ownership
On Top of Half Dome in Yosemite
ABOUT ME
I’ve always been interested in how things fit together—systems, organizations, ideas, and people. That curiosity has shaped my work, but it also shapes how I spend my time outside of it.
I read a lot, seek out new places, spend time outdoors, and tend to follow a question until I understand it a little better. I like discovering something I didn’t know before and seeing the world a little differently because of it.
CONTACT
That’s usually where I’m most useful.
